Covid Statement

We are delighted that The Thurlestone Hotel, Voyage Spa and Village Inn are open for business.  We are still taking steps to ensure that we operate safely and offer reassurance to you about your visit to us.

Below we outline some of the measures that we have in place:

• Our staff, who do not have a medical exemption will wear face masks in public areas

• For guests, we request that for those guests who are not exempt face coverings are worn when moving through the public areas of the hotel and Village Inn unless seated to eat and drink, this includes the Voyage Spa.

• We continue to display the NHS QR code to allow you to check-in at our venues

• Hand sanitising stations are still in place at the entrances to and around the venue as well as being provided in all bedrooms

• Booking times are required for breakfast and dinner services in the Trevilder restaurant and non-resident bookings are restricted in the hotel

• Table service is available across all food and beverage outlets and in the hotel’s lounges and public areas

• Our staff will continue to receive hospitality-focussed training on how to prevent the contagion of Covid-19 and any staff member who shows symptoms will be told to stay at home and follow the current government guidelines before returning to work

• We would request that you support what we are doing when you are our guests and be mindful of others, adhering to any direction given by staff, keeping to any booked dining times and planning in advance so we can ensure suitable arrangements are made

We have also provided answers to some of the most frequently asked questions that we encounter but if there is anything else you would like to ask then, please get in touch with us and we will happily answer any questions that we can.

1. What should I do if I have a visit to you planned and think I may have symptoms of Covid-19 or have tested positive?

Please contact us as we would require you to postpone your visit and follow government guidelines

2. Have you made any amendments to your cancelation policy?

We still have a 14-day cancellation policy relating to our bookings, however if you have symptoms of Covid-19 or have tested positive we will allow you to move the dates of your stay within this time.  Please note that new rates my be applicable when moving dates.

3. What should I do if I think I have developed covid-19 symptoms whilst staying at the hotel?

If you are at the hotel and think you may have Covid-19 symptoms we would ask you to return to your room and contact reception immediately.

4. What time is check in and check out?

Check-in is open from 4pm and check out time is 10am.

5. Do you service bedrooms during our stay?

Yes, we are completing a daily service of hotel bedrooms and a linen change can be arranged with our head housekeeper or reception team for guests staying more than 3 nights. 

6. What if I do not want staff to enter my bedroom during my stay?

If you would prefer us not to enter your bedroom during your stay, we can arrange for an order form to be provided that you can leave on your door for the replacement / replenishment of any amenities such as tea and coffee or fresh towels.  Please advise reception of any such request.

7. Do I need to book to use the spa and leisure facilities?

There is no requirement for residents or country club members to book times to access the swimming pool, gym or golf course.  There is a booking system in place at reception for the use of our squash, badminton and tennis courts. 

8. Can I have a spa treatment?

Yes, our Voyage Spa is open for treatments for both residents and non-residents.  Pre booking is strongly advised.

9. Are you open to non-residents?

Yes, we are open to non-residents however availability is limited in the hotel due to our occupancy levels and reservations are essential.  We strongly advise booking in advance for both the Village Inn and Hotel.

10. I have a gift voucher that I wish to use or one that has expired due to the hotel having to be closed, what can I do?

Please call and speak to us and we will look to get you booked in with us to use your voucher.  We are also able to extend vouchers that have or may be close to expiring.

As General Manager, I am responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact me and my team at any time prior to, and during your stay, should you have concerns related to this or any other matter.

We look forward to seeing you very soon.

With my warmest wishes, 

Luke Comerford
General Manager