Guest COVID-19 Charter

Please note with the Government Coronavirus guidelines in place it is each individual’s responsibility to check the requirements specific to them and their party prior to making a reservation and travelling to Thurlestone Hotel.

In these times of pandemic and government guidelines we consider it important to ask our guests to sign up to a charter with the aim of promoting safe practice and good conduct.  We believe this will serve to reassure all stakeholders that we are all doing the right things together.

The charter will serve as an agreement between us (Thurlestone Hotel) and you, our valued guests. Its aim is to draw your attention to our responsibilities to you regarding your safety and welfare under the prevailing circumstances and to appeal for your support in adhering to some non-onerous, common sense requests to help us protect you, our staff and other hotel patrons.

The hotel has produced a fact sheet for all arriving guests which accompanies this document.  The fact sheet outlines the measures we have put in place regarding cleaning, sanitation, service procedures and staff training. We would request that you read this document prior to arrival – by visiting us you will be signing up to this Guest Charter and you will be confirming your understanding of the hotel’s safety arrangements.

Whilst visiting us we would ask for every member of your party to be mindful of others. 

This starts before you leave home.  If, prior to setting off on your journey to Thurlestone you are feeling unwell or are exhibiting coronavirus symptoms such as a high temperature, persistent coughing, or loss of sense of smell or taste please telephone us to discuss your booking.  As per the governments guidelines you will be required to stay at home and not travel to us.

We ask that you adhere to direction given by staff whilst you are here.  Please keep to any booked dining times and plan in advance where possible so we can ensure suitable arrangements are made.

Hand sanitising stations will be available at all entrances and throughout all public areas, we request for you to use these and urge you to wash your hands with soap and hot water thoroughly as often as is practicable. We will be supplying small bottles of hand sanitiser in guest bedrooms and these can be requested from reception.  

We will not be insisting that guests wear masks. This, to us, would be inhospitable and against one of our core values.

There will be some amongst our guests who still wish to wear masks. They may be shielding others or be vulnerable themselves and so we ask that others who do not wish to wear a mask respect this and perhaps give them a little extra space or stand aside as they pass.

We will be asking our staff to continue to wear a face mask in order to reassure people that we are continuing to take customer and staff safety and well-being as a priority.

If you start feeling unwell in any way, we would ask you and your party to retreat immediately to your room(s) and to contact reception by telephone.

For those visiting with children please remember you are responsible for their behaviour and we would expect appropriate supervision during your stay. There is plenty of space outside for running and playing.

Lastly, we request that all guests always remain courteous and mindful of others.  We ask for patience and understanding.  If there is any area where you feel we could be doing better or if you feel others are not observing the entreaties of this charter, please inform management at once.

With your help, your visit to us will be an incredibly happy and a very safe experience.

Please ensure that you have also read and understood our Covid-19 Factsheet that can be found by clicking here

Thank you for taking the time to read all the information we have provided.