Guest COVID-19 Charter

Please note with the Government Tier system in place it is each individuals responsibility to check the requirements in their area prior to making a reservation and travelling to Thurlestone Hotel.

In these times of pandemic and social distancing we consider it important to ask our hotel visitors to sign up to a charter with the aim of promoting safe practice and good conduct.  We believe this will serve to reassure all stakeholders that we are all doing the right things together.

The charter will serve as an agreement between us (Thurlestone Hotel) and you, our valued guests. Its aim is to draw your attention to our responsibilities to you with regard to your safety and welfare under the prevailing circumstances and to appeal for your support in adhering to some non-onerous, common sense requests to help us protect you, our staff and other hotel patrons.

The hotel has produced a fact sheet for all arriving guests which accompanies this document.  The fact sheet outlines the measures we have put in place regarding cleaning, sanitation, service procedures, staff training and social distancing arrangements.  We would request that you read this document prior to arrival – by signing up to this Guest Charter you will be confirming your understanding of the hotel’s safety arrangements.

Whilst on holiday with us we would ask for every member of your party to be mindful of others.

This starts before you leave home.  If, prior to setting off on your journey to Thurlestone, you are feeling unwell or are exhibiting symptoms such as a high temperature, persistent coughing or loss of sense of smell or taste please stay at home.  Telephone us to rearrange your stay or cancel your booking entirely.  There will be no cancellation charge under these circumstances.

On arrival, we ask that you adhere to direction given by staff whilst you are here.  We ask you to take note of signage throughout the property and follow the guidance and information displayed.

We strongly urge you to wash your hands with soap and hot water thoroughly as often as is practicable or use hand sanitiser as frequently as possible.

We will be supplying small bottles of hand sanitiser to all guests and we will supply more on request.

Surface sanitiser will be available at points throughout the hotel and grounds so that you can sanitise surfaces yourself (such as furniture in public areas) before and after use.  The hotel team will be continuously cleaning and sanitising but your help and actions would support the effort greatly.

If you start feeling unwell in any way we would ask you to retreat immediately to your room with your family and to contact reception by telephone.

For parents and grandparents holidaying with children please remember you are responsible for their behaviour and we would expect appropriate supervision during the course of your stay. There is plenty of space outside for running and playing.

Lastly, we request that all guests remain courteous and mindful of others at all times.  We ask for patience and understanding.  If there is any area where you feel we could be doing better or if you feel others are not observing the entreaties of this charter please inform management at once.

With your help, your holiday this summer will be a very happy and a very safe experience.

Thank you for taking the time to read all the information we have provided.