Our Team.
Hoteliers since 1896, the Grose family and their team have a tradition of giving committed service and warm hospitality to guests and visitors to Thurlestone Hotel Their mission statement is “We strive to exceed our guests' expectations so they wish to return.”
Matthew Grose, Managing Director and the fifth generation of the Grose family to take on the stewardship of Thurlestone Estates - The Thurlestone Hotel and Mullion Cove Hotel in Cornwall. Matthew has worked in all areas of the business. matt@thurlestone.co.uk
Tim Hassell, Estates Director. Tim is a 4th generation hotelier and has a long association with Thurlestone Hotel, working as an assistant manager in the mid 90's before returning to his family business near Dartmoor. He is now back to assist with capital projects and help Matthew set the visionfor Thurlestone in the future. tim@thurlestone.co.uk
Alex McEwen, General Manager. Alex has had a long-standing link with Thurlestone since he was a teenage and is married to Matthew’s sister, Emily. He trained with the Savoy Group and has been General Manager for several boutique hotels, most recently The Five Arrows and The Dairy at Waddesdon Manor in Buckinghamshire. alex@thurlestone.co.uk
Leah Warren, Operations Manager. Leah began her career in the hospitality business with Hotel du Vin, where she spent 8 years before moving to Calcot Manor in the Cotswolds as Operations Manager. leah@thurlestone.co.uk
Hugh Miller, Executive Chef. Hugh joined Thurlestone from the QE2. He has worked for the Grose family for nearly 20 years and know many of our regular guests' culinary tastes and preferences. Hugh is often called upon to create special celebratory meals and is allergen trained and happy to meet with guests to discuss specific menus or dietary requirements. hugh@thurlestone.co.uk
Sophie Pine, Events and Duty Manager. Sophie is the first point of contact for guests and non-residents looking for a bespoke tailored event for celebrations, weddings or conferences. sophie@thurlestone.co.uk
Natalie Hawkins, Spa Manager. Natalie joins us from the Berkeley in London where she was employed as the Health Club and Spa Manager. She has been a beauty therapist for over 10 years now and absolutely loves the industry. natalie@thurlestone.co.uk
Adam Willcocks, Bars Manager. Adam is one of our Duty Manager and also oversees the food and beverage departments in the hotel adam@thurlestone.co.uk
Shona Iles, Head Housekeeper. Shona has been employed at Thurlestone for the last 28 years and has seen all the changes at the hotel especially with the bedrooms. shona@thurlestone.co.uk
Teresa Hamilton, Marketing Manager. Teresa now manages all the marketing for the hotel but was previously our Reception Manager and worked in our front office for over 30 years. teresa@thurlestone.co.uk
Tracey Putt, Head Receptionist. Tracey is likely to be one of the first people that guests meet on arrival at Thurlestone. She has worked with the family for 16 years and knows the answer to every question about the hotel, its facilities, what to do and where to go in the local area. tracey@thurlestone.co.uk
Peter Hvisc, Head Porter. Peter has been helping guests for the last 13 years. If you like the honey served at breakfast then it is more than likely that it came from one of the hives that Peter looks after.
Scott Woodall, Village Inn Manager. Scott returned to manage the Village Inn 18 months ago, having previously worked as a barman in the hotel. Scott is popular with locals and guests who enjoy the relaxed ambience of the Village Inn. thevillageinn@thurlestone.co.uk
Roland Johns, Maintenance Manager. Roland looks after the hotel, buildings and grounds whilst his wife Lindsay is responsible for all the beautiful flower arrangements, tubs and trough planters in the hotel.