Terms & Conditions

Please note with the Government Tier system in place it is each individuals responsibility to check the requirements in their area prior to making a reservation and travelling to Thurlestone Hotel.

Arrival & Departure
We cannot be guaranteed that rooms will be available before 4.00pm on the day of arrival although the hotel will always try to accommodate guests who arrive early.
Checkout time is 10.00 am.

Dress
Dress Code: Dressing for dinner is part of the hotel experience.  Smart / casual attire is required. Jackets for gentlemen are preferred. No shorts or sportwear.

Smoking
All bedrooms and suites are non-smoking rooms

Valuables
The management regrets that they cannot be held responsible for loss of or damage to any articles of value unless they are deposited at reception and a receipt has been obtained.

Car Parking
There is ample car parking at the Thurlestone Hotel but there is also limited undercover parking, which is available to reserve in advance for an additional £5.00 daily. (Please note all suites are automatically allocated undercover parking at no additional cost)

Room Service
Light refreshments are available from the Room Service menu 24 hours a day. Restaurant meals, i.e. Breakfast, Lunch and Dinner are also available in rooms during the times these meals are normally being served at an additional charge. In case of late arrival full cold suppers can be placed in the room with prior notice.

Windows and Balconies
Parents should be aware of the dangers of open windows and balconies in rooms where there are small children.

Travel Arrangements
Arrangements can be made to meet guests at Totnes or Plymouth Rail Stations, or Exeter Airport.

Dogs
Dogs are not allowed in any of the public areas of the hotel.
Dogs may be accommodated in guest’s rooms at a charge of £15.00 per night excluding food. Dogs are not accepted in any of the Deluxe Rooms, Suites or the majority of the Premier Rooms. They are, however, welcome in all the Inland rooms or Sea View Rooms and a limited selection of the Premier Rooms.

Deposits
A deposit of £100.00 per person will be required to confirm bookings unless you reserve on-line when a deposit equivalent to the first nights’ accommodation will apply.  All deposits will be credited to the account on arrival.

Cancellations
If a reservation has to be cancelled, within fourteen days of arrival, there may be a cancellation charge, if the hotel is unable to re-let  the accommodation, of up to 66% of the dinner, bed and breakfast terms quoted, or up to 90% of the bed and breakfast terms. If the accommodation is re-let the deposit will be refunded in full and no cancellation charge will apply. Cancellation Insurance is recommended.

Payment
The hotel most major credit cards. Accounts are due for payment upon departure.

Service Charge
No service charge will be added. Gratuities are at your discretion.

Medical Conditions and Disability
Please advise reception of any disability or medical condition, including food allergies that could effect health or safety during a stay.